Need help getting set up?

• Once you’ve completed the signup process for an Mweb Fibre or LTE product, any required physical Fibre Installation is complete, and you have received your Router (if you ordered one from Mweb), all you need to do is follow the steps below to get Connected.

  Four steps to getting your Fibre product Connected and setting up WiFi:

  1. Plug your Fibre Router into both the power source and Fibre line, which comes out of the ONT device.
  2. Open the WiFi link on your laptop or phone and select the Mweb WiFi network. When asked to provide a password, insert the WiFi password on the bottom of the Router. If you’re using a LAN cable from the Router to your desktop or laptop, simply plug the cable into your computer once you’re Connected. Remember to change your WiFi password. If you are not sure how to do this, read how on the Help Centre.
  3. You should see the WiFi indicator appear on the device that you are using to Connect.
  4. Open your browser (Chrome or Safari) and enter any website address to test if you are Connected. If the website loads, then you are Connected to the WiFi.

  Two steps to getting your LTE product Connected and setting up WiFi:
  

  1. Insert your LTE Sim card into the LTE Router and plug the LTE power into the power source.
  2. Open the WiFi link on your laptop or phone and select the Mweb WiFi network. When asked to provide a password, insert the WiFi password on the bottom of the Router. Once you’re Connected, remember to change your WiFi password. If you’re unsure how to do this, read how on the Help Centre.

  
  

• Need more Help with your Router?
  
  You can find setup guides for our current router models here