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Internet Security

Your Credentials

Logging In

Video Guides

About Your DigiLearn

Mail

Webmail

Learn how to use content filtering in Mweb Webmail: set conditions (sender, subject, attachments, size), choose actions (move, delete, forward, add header, mark read), order filters, and run filters on demand.

Mweb Mail Content Filtering – Create Email Rules | Mweb

Content Filtering

Learn the basics of Mweb webmail: navigate Inbox and folders, use the Messages view, select multiple emails, search, sort, filter, and perform common actions.

Mweb Webmail Overview - Features & Access | Mweb

Overview of Mweb Webmail

Application Setup

Set up Mweb Mail in your email applicaton with IMAP/POP/SMTP, plus ActiveSync for mobile and MAPI for Outlook.

Mweb Email Settings - Outlook, Apple Mail & Sync | Mweb

Email Settings for Mail Applications

About Mail

Understand Mweb’s mail sending rules, including message size, recipient and hourly sending guidance, and port requirements. Keep delivery reliable.

Mweb Mail Sending Rules and Guidelines | Mweb

Mail Sending Rules and Guidelines

Understand the difference between IMAP and POP for Mweb Mail. See when to use each, why IMAP is recommended for multi-device use, and how to switch safely.

IMAP vs POP - Which Email Setup to Use | Mweb

Understanding IMAP vs POP

Explore Mweb Mailbox features including storage options (10 GB, 25 GB, 50 GB), attachment sizes, filtering, Quarantine, Spooling, and Webmail tools.

Mweb Mailbox Features – Storage & Attachments | Mweb

Mailbox Features

Learn what Mweb Mail offers, including access options, security and productivity tools. Choose from 10 GB, 25 GB or 50 GB storage.

Mweb Mail – Features & Access | Mweb

Mweb Mail

Account and Billing

hoose your Mweb debit order date on the 1st, 27th, or last working day, or pay manually in your Online Account. Learn how to set your preference and avoid duplicate payments.

Debit Order Dates and Payment Options | Mweb

Debit Order Dates and Payment Options

Just 3 easy steps to login to Zimbra Webmail and use your Mweb Mailbox

How to login to your Mweb Mailbox with Zimbra Webmail | Mweb

How to log Into Your Mweb Mailbox With Zimbra Webmail

Hardware Setup

Learn how to return your free-to-use Mweb Fibre or LTE router after cancelling your service. Includes return deadlines, drop-off locations, courier info, and what to include.

Return Mweb Router – Fibre & LTE Hardware Return Process | Mweb

Returning Your Free-to-Use Mweb Router

Managing Mail Settings

Learn how to set up an effective Out of Office (Vacation) Reply in Zimbra Webmail. This guide covers composing your auto-reply message, setting dates, and managing replies for internal and external senders.

How to Set Up an Out of Office (Vacation) Reply in Zimbra | Mweb

How to Set Up an Out of Office (Vacation) Reply in Zimbra

Learn how to master your Zimbra inbox by effectively using folders and tags.

How to Organize Your Zimbra Inbox with Folders and Tags | Mweb

How to Organise Your Zimbra Inbox with Folders and Tags

Learn how to easily mark emails as spam in Zimbra Webmail. Discover how this simple action helps train Zimbra's mail platform, improving spam detection and keeping your inbox clean.

How to Mark Emails as Spam in Zimbra and Help Improve Spam Detection | Mweb

How to Mark Emails as Spam in Zimbra and Help Improve Spam Detection

VoIP

Learn how to top up your Mweb VoIP product using your Online Account. Quick and easy steps to add minutes and stay connected.

Top Up VoIP | Mweb

How to Top Up Your VoIP Product

Troubleshooting

Easily check your mailbox quota in Mweb Webmail. Find out how much storage you’re using, avoid full inbox issues, and get tips to manage your email space efficiently.

How to Check Your Mailbox Capacity in Mweb Webmail | Mweb

How to Check Your Mailbox Capacity in Mweb Webmail

Login and Account Details

Discover the new Mweb Online Account. View and manage your Fibre, VoIP, and billing services in one place. Track orders, pay online, and more.

Mweb Online Account – Manage Your Fibre & Billing | Mweb

Welcome to Your New Mweb Online Account

Billing Information

Reconnecting Your Service

Learn how to easily upload documents to Mweb using the Mweb App or Live Chat on your mobile phone or PC. Follow our simple step-by-step guide.

Upload Documents via Mweb App & Live Chat | Mweb

How to Upload Documents to Mweb

Wondering why your WiFi speed is slower than your fibre line speed? Learn the difference between WiFi and fibre, and how to improve your internet experience.

WiFi vs Fibre Speeds – Why They Differ | Mweb

WiFi vs Fibre – Why Speed May Differ

Connectivity

Fibre

Struggling with your Mweb fibre connection? Follow our step-by-step fibre troubleshooting guide to check your ONT, router, speed, and more before logging a fault.

Fibre Troubleshooting – Fix Your Mweb Fibre Connection | Mweb

Fibre Troubleshooting Guide

About Fibre

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

FNO vs ISP – What’s the Difference? | Mweb Fibre Help

Who Does What – FNO vs ISP

Discover how fibre internet works and why it’s faster and more reliable. Learn what makes fibre the best choice for your home or business with Mweb.

How Fibre Internet Works – High-Speed Broadband | Mweb

How Fibre Works

Fibre Routers

Learn how to manually configure your ZTE H3601P router for Mweb Fibre. Follow our step-by-step guide to set up your internet connection if auto-setup didn’t work.

ZTE H3601P Manual Router Configuration – Fibre Setup Guide | Mweb

Manual ZTE H3601P Setup Guide

Understanding Spam Scores and Email Placement

Understanding Spam Scores and Email Placement | Mweb

Quickly send your email quarantine reports. Follow our simple instructions to maintain email security and keep your system protected. Learn how now.

How to send a Quarantine Report for Mail | Mweb

How to send a Quarantine Report for Mail

Understanding Long File Name Restrictions in Email Attachments

Understanding Long File Name Restrictions in Email Attachments | Mweb

Set up your ZTE H3601P router with this step-by-step guide. Get connected to fast, stable Fibre internet with WiFi 6 in just a few minutes. Perfect for home or office use.

ZTE H3601P Router Setup – Fibre WiFi Installation Guide | Mweb

Your Router Has Arrived!

Moving to a new home? Learn how to transfer your Mweb Fibre service with ease. Check availability, submit your move request, and follow simple steps to stay connected.

How to Move Your Mweb Fibre Service to a New Home | Mweb

How to Move Your Mweb Fibre Service to a New Home

More Products

Online Store

Learn what the lights on your Fibre ONT mean and how to troubleshoot common issues. This guide covers power, PON, LOS, LAN, and Wi-Fi lights to help you fix your fibre internet connection.

"Understanding Fibre ONT Lights: A Guide to Troubleshooting Your Fibre Connection" | Mweb

Understanding Your Fibre ONT Lights

How to Set Up Exchange ActiveSync for Outlook

How to Troubleshoot Email Sending problems

Troubleshooting Email Sending Problems | MWEB

How to Set Up Your Mweb Email on the Outlook App for Android

How to Set Up Your Mweb Email on the Outlook App for Android | Mweb

Order Tracking

How to Track Your Order

Switch your Fibre line to Mweb with ease. Learn how to cancel with your current ISP, sign up for Mweb Fibre, and activate your new service. Enjoy fast and reliable internet in three simple steps!

Switch Your Fibre Line to Mweb | Mweb

How to Switch Your Fibre Line From Another Provider to Mweb

Learn how VoIP minutes are allocated for local and international calls with Mweb. Find out about proration, top-ups, expiry, and managing your Online Account.

VoIP Minute Allocation: Local and International Call Top-Ups | Mweb

Understanding VoIP Minute Allocation

Learn how to extract message headers from various email programs.

How to Provide Message Headers When Reporting Spam | Mweb

How to Provide Message Headers When Reporting Spam

Not seeing your desired fibre package at your address? Fibre availability depends on network coverage, rollout plans, and infrastructure. Learn why package options vary, how to request fibre in your area, and what alternative options are available.

Fibre Package Not Available at Your Address? Here’s Why & What to Do | Mweb

Why Your Address Isn’t Returning Your Desired Fibre Package Option

Connect instantly with Mweb Live Chat for fast and reliable support. Get assistance with billing, technical issues, and more. Start chatting now!

Live Chat with Mweb Support - Get Help Fast | Mweb

How to Chat With Mweb Support

Steps to Allow or Restrict Downloading Junk Folder Messages to Your Email Client

How to Allow or Restrict the Downloading of the Junk Folder Messages to Your Email Client

Hosting and Domains

Setup and Management

Find out more about cPanel Backups | Mweb

cPanel Backups

Learn how to use the Scan feature in the Mweb app to diagnose and fix network issues. Follow simple steps to improve Wi-Fi performance and troubleshoot connectivity problems.

How to Use the Mweb App Scan Feature for Network Troubleshooting

How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

Setup and Activation

Learn how to set up Zoiper for Mweb VoIP with our easy step-by-step guide. Configure your app, troubleshoot issues, and optimize your VoIP experience for clear, reliable calls. Perfect for both beginners and advanced users.

How to Set Up Zoiper for Mweb VoIP

How to Set Up Zoiper for Mweb VoIP (Android)

VoIP Phones

Learn how to set up Zoiper for Mweb VoIP with this easy step-by-step guide. Follow simple instructions to configure your account and start making internet calls today.

How to Set Up Zoiper for Mweb VoIP: Step-by-Step Guide

How to Set Up Zoiper for Mweb VoIP on an Apple device

Outages and Troubleshooting

Discover how Mesh Wi-Fi works to provide seamless, whole-home coverage by eliminating dead zones. Learn about the benefits of Mesh Wi-Fi systems, how they differ from traditional routers, and why they’re ideal for modern homes with multiple devices.

What is Mesh Wi-Fi? How It Works and Why You Need It for Whole-Home Coverage

What is Mesh WiFi?

Learn the key differences between 2.4GHz and 5GHz WiFi, including speed, range, and best use cases, to help you choose the right connection for your needs.

2.4GHz vs 5GHz WiFi: Key Differences and Which to Use

Understanding the Difference Between 2.4GHz and 5GHz WiFi

Activation

Submit your RICA quickly and hassle-free: Follow our easy instructions.

Submit RICA: A Step-by-Step Guide | Mweb

How to complete RICA for your LTE or 5G service

How to Get Help

Easy Ways to Contact Us

Learn how to quickly reconnect your internet service after suspension due to non-payment. Follow our easy step-by-step guide to get back online using credit card or EFT payment options.

How to Quickly Reconnect Your Internet Service | Fast and Easy Steps

How to Reconnect Your Service

ADSL

Learn how to improve your Wi-Fi signal with simple tips for better speed and coverage. From router placement to reducing interference, boost your internet performance today.

How to Improve Wi-Fi Signal: Simple Tips for Faster, Reliable Internet

How to Improve Your WiFi Signal

If you're experiencing slow speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your speed.

Troubleshooting Fibre Internet Speed Issues | Mweb

Troubleshooting Fibre Internet Speed Issues

How to Stay safe online with Mweb - Learn more about How to Stay safe online with Mweb and related information on our website.

How to Stay Safe Online With Mweb | Mweb

How to Stay Safe Online With Mweb

Router Setup

Other Devices

Follow the easy step-by-step set up instructions to set up your TP-Link DECO E4/M4

How to Setup your TP-Link DECO E4/M4 | MWEB

How to Setup your TP-Link DECO E4/M4

Step by step instructions of how to set up new Outlook on your Windows Co

How to Setup new Outlook on a Windows Computer | Mweb

How to Setup New Outlook on a Windows Computer

Returning Hardware

Find out more about the Free-to-use Router

Free to use LTE Router

About LTE

About Online Identity Protection Bundle

Step by Step Instructions on How to get started with OIP

Your DigiGuard Identity

Your DigiCare Cyber Warranty

Free-to-use Router

About 5G

learn more about the steps and what’s required when signing up for mweb 5g products on the mtn network