How to Provide Message Headers When Reporting Spam

• How to Provide Message Headers When Reporting Spam

  Thank you for helping us combat spam! To investigate and resolve your report effectively, we need the full message headers of the email in question. Message headers contain critical information about the email’s origin and delivery path.

  This guide will walk you through the steps to extract message headers from various email programs. Please follow the instructions specific to your email platform and resend your report to mailabuse@mweb.com, including the headers.

• What Are Email Message Headers?

  Email headers are a hidden part of every email that contains routing and metadata, such as the sender’s server, recipient’s server, and timestamps. This information helps us trace the source of spam emails.

• Steps to Extract Email Headers

  1. Gmail (Web Browser)

  1. Open the email you want to report.
  2. Click on the three vertical dots (More) in the top-right corner of the email.
  3. Select Show original.
  4. A new tab will open displaying the raw email content, including headers.
  5. Copy all the text and paste it into your email reply.

  2. Outlook (Desktop App)

  1. Open the email you want to report.
  2. Click on File > Properties.
  3. Under the Internet headers section, you’ll see the header information.
  4. Highlight all the text in this section, copy it, and paste it into your email reply.

  3. Outlook.com (Web Browser)

  1. Open the email you want to report.
  2. Click on the three horizontal dots (More actions) next to the Reply button.
  3. Select View message source.
  4. A new tab will open showing the message headers. Copy all the text and paste it into your email reply.

  4. Apple Mail (macOS)

  1. Open the email you want to report.
  2. Click on View > Message > All Headers.
  3. Copy the displayed header information and paste it into your email reply.

  5. Yahoo Mail

  1. Open the email you want to report.
  2. Click on the three vertical dots (More) next to the Reply button.
  3. Select View raw message.
  4. A new tab will open with the message headers. Copy all the text and paste it into your email reply.

  6. Thunderbird

  1. Open the email you want to report.
  2. Click on View > Headers > All.
  3. The headers will now be visible above the email content. Copy the text and paste it into your email reply.

  7. Zimbra (Web Browser)

  1. Open the email you want to report.
  2. Click on the Actions drop down menu in the top banner of the email.
  3. Select Show original.
  4. A new tab will open displaying the raw email content, including headers.
  5. Copy all the text and paste it into your email reply.

  8. Other Email Platforms

  If your email platform is not listed, look for options such as "View source," "Show headers," or "Message details" in your email client’s settings or help section.

• Why Are Message Headers Important?

  Message headers allow us to:

  • Identify the original source of the email.
  • Detect forged sender addresses.
  • Track the path the email took through the internet.

  Without this information, our ability to act on your spam report is limited.

• Additional Tips

  • When forwarding spam emails, ensure you include the headers to retain all necessary information.
  • Do not edit or truncate the header information.
  • If you encounter any issues, consult your email platform’s help documentation or contact us for assistance.

• We appreciate your cooperation in helping us maintain a safe and secure email environment. If you have further questions, feel free to reach out to us.