How to Set Up Your Mweb Email on the Outlook App for Android

• Setting up your Mweb mailbox on your Outlook for Android app is as easy as 123.

  Follow these easy steps to set up your mailbox on your android phone using the Outlook application.

• 1. You will need to have your username and password for your mailbox ready.
     If you’re not sure how to find those you can follow this guide.
  2. The Outlook app installed on your Android device (Download from Google Play).
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  Step 1 of 5

  Open the Outlook App

  • Tap the Outlook icon on your Android device.
  • If this is your first time using the app, tap Add Account.

  If you already have an account set up in the Outlook app, tap on the profile icon next to Inbox (usually in the top left corner), then tap on the + icon to Add Account and start the setup process.

  Add Your Email Account

  • On the setup screen, enter your email address (e.g., name@yourdomain.co.za).
  • Tap Continue.
  • From the pop-up screen choose IMAP

  Connect IMAP: Enter Your Password

  • Type your email password
  • Tap Sign In or the ✔ icon.

  You may Set your Display name here and a Description to identify your mailbox in the Outlook App.

  Manual Configuration: IMAP Incoming Email Server (If Automatic Setup Fails)

  If Outlook doesn’t automatically detect your settings:

  Tap Advanced Settings → IMAP.

  Enter the following details:

  • IMAP host name: imap.mweb.co.za
  • Verify the Port as 143 and Security Type as SSL/TLS if asked
  • Enter your email address as the IMAP Username and email password as the IMAP Password

  Manual Configuration: SMTP Outgoing Email Server (If Automatic Setup Fails)

  Enter the following details:

  • SMTP Host Name: smtpauth@mweb.co.za
  • Verify the Port as 587 and Security Type as StartTLS if asked
  • Enter your e-mail address as the SMTP username and e-mail Password as the SMTP Password

  
  

  When you’re sure everything is correct, select the ✔ icon

• Security Tips

  1. Avoid Public Wi-Fi: Use a VPN if accessing email on unsecured networks.
  2. Report Suspicious Activity: Please Contact Us.

• Troubleshooting

  • “Authentication Failed” Error:
    • Double-check your email address and password.
  • Emails Not Syncing:
    • Ensure you’re using the correct server settings (IMAP and SMTP above).
    • Verify your internet connection is working.
  • Outlook Crashes:
    • Clear the app cache in Settings → Apps → Outlook → Storage → Clear Cache.

• FAQs

  • Can I use POP3 instead of IMAP?

  • Yes, but IMAP is recommended for syncing across devices. Use POP3 only if you want emails stored locally and create backups regularly.

  • Why can’t I send emails?

  • Ensure outgoing server settings are smtpauth.mweb.co.za on port 587 with StartTLS enabled. If you are not using a Mweb connection, contact the relevant network provider to query the connection difficulty/restriction.

  • Does Outlook support Mweb’s spam filters?

  • Yes, but check your Junk folder if emails are missing as Outlook filters operate independently.