How to Use the Mweb App for Network Troubleshooting

• The Mweb app helps you easily troubleshoot and resolve network issues right from your mobile device. Follow these steps to get started:

  1. Download and Install the Mweb App

  • Search for "Mweb" in your device's app store (Google Play Store, Apple App Store or Huawei App Gallery).
  • Download and install the app.

  2. Open the App and Login

  • Launch the app once installed.
  • You will be prompted to enter your login details. If you don't have these details you can choose "Forgot Password?"

  3. Connect to Your Wi-Fi Network

  • Ensure that your device is connected to your home Wi-Fi network (the one you are experiencing issues with).
  • The app requires this to scan and diagnose your connection.

  4. Start the Network Scan

  • Once connected, tap on Start Scan.
  • The app will begin testing your network, checking for issues that may be affecting your Internet performance.

  5. Review the Scan Results

  • After the scan completes, you'll receive a detailed report showing any issues found, such as:
    • Weak Wi-Fi signal in certain areas of your home.
    • Congestion on your network from too many connected devices.
    • Slow internet speeds caused by your router or external factors.

  6. Follow the Suggested Fixes

  • The app will provide step-by-step instructions to fix any issues.
  • Follow the suggestions carefully, such as:
    • Moving your router to a better location.
    • Reducing the number of devices using the network at the same time.
    • Restarting your modem or router.

  7. Contact Support (If Necessary)

  • If you're still experiencing issues after following the app's advice, contact our Support Team. You can provide them with the report from the app to help them diagnose the problem faster.

• A faster network is available.

  Choose

  You have two WiFi channels in your home - 2.4GHz and 5GHz.

  Your device is connected to 2.4GHz.

  The 2.4GHz channel provides further WiFi range but you’ll experience slower speeds than on 5GHz.

  

  Testing Image Copy

• Tips for Best Results:

  • Make sure your device is close to your router when running the scan.

  • Avoid running the scan when many devices are using the network (e.g., during video streaming or online gaming).