Track Your Order

Track Your Order

• Check your Mweb order status in a few simple steps.

  You can easily track your fibre or router order directly from your Online Account, without needing to contact support.

  Step-by-Step: Track Your Order

  1. Log in to your Online Account

  Go to https://my.mweb.co.za and sign in using your Mweb details or your Google account.

  

  2. Go to “My Orders”

  

  From the left-hand menu, click:
  My Services > My Orders

  3. View Your Current and Previous Orders

  

  In the My Orders section, you’ll see:

  • Your Order Number
  • The product you ordered (for example, Fibre)
  • The Order Status (for example, Provisioning)
  • The order date

  Understanding Your Order Status

  Here’s what the most common statuses mean:

  • Provisioning
    Your service is being set up and prepared for activation
  • In progress
    Your order is actively being worked on
  • Awaiting installation
    The fibre provider is scheduling your installation
  • Out for delivery
    Your router is on the way
  • Completed
    Your service is active and ready to use

• Good to Know

  • Fibre orders depend on the fibre network operator, so timelines can vary
  • Provisioning typically happens after installation or router delivery
  • You’ll also receive important updates via SMS and email

  Quick Summary

  To track your order:

  1. Log in to your Online Account
  2. Go to My Services > My Orders
  3. Check your order under Current Orders