How to track the status and progress of your Mweb Product order

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  If you are a new customer who’s placed an order for the first time OR an existing customer who’s made a change to your product, converted to Fibre or LTE or bought a new product, the best way to check the status of your order is by checking your order status online.

  You can access this online order tracking via 2 ways:

  1: When you have completed your order, you will be sent an email to the email address indicated. This will include a unique link that will take you straight to your online order tracking status

  OR:

  2: You can access this same link via your Mweb online account.

  Read on for more information or watch our video here

• Accessing via the Email

  • Select the track order online tab in the email

  

• Log in to your online Mweb account by following the steps below

  
  

  1: Go to the Mweb website and click LOGIN on the top right of the page.

  

  
  

  
  

  2: Log in using the Account Username and Password that were SMSed to you at the time of sign up.

  

  
  

  
  

  
  

  3: Select the type of access you want to use. This feature ensures your account is safe and secure

  • Having two types of access prevents any fraudulent activity taking place on your account or your personal details and information being accessed
  • For full access, enter the one-time pin (OTP) that is sent to your phone.
  • Restricted access only lets you view limited account information and doesn’t allow any changes to an account or product.

  
  

  

  

  
  

  
  

  
  

  4: Once you have logged into your online account, select the orders tab and a list of current and past orders will be displayed.

  
  

  Select the order you want to see the status on and full details will be included

  

  Once you have logged into your online order tracking, you will be able to view all the details.. Each order is broken down into the different stages involved in the product journey and includes dates and status, with more information available. Below is an example of a Fibre in progress order, which includes installation and activation