If you're moving home, there are a few important things to know about your Vuma Reach Fibre service before you relocate.
Leave the Fibre Box Behind
Your Vuma Reach Fibre Box (ONT) is installed as part of the Fibre infrastructure at your current address.
Do not remove or take the Fibre Box with you when you move. It must remain at the property.
Step 1: Check Coverage at Your New Address
Before making any arrangements, check whether Vuma Reach is available at your new address.
See Checking Vuma Reach Fibre Coverage for step-by-step instructions.
Step 2: Contact Mweb
Once you've confirmed your move, contact our Support Team.
We'll help you:
- Arrange for your current service to be cancelled.
- Confirm whether Vuma Reach is available at your new address.
- Guide you through the next steps.
Step 3: Set Up Your New Service
If Vuma Reach is available at your new address, we'll arrange a new installation.
A technician will install a new Fibre Box (ONT) at your new home, just like a new Vuma Reach installation.
For more information, see Getting Started with Vuma Reach: From Order to Set-up.
What If Vuma Reach Isn't Available?
If Vuma Reach isn't available at your new address, our team can help you find another Mweb package that's available in your area.
Billing During Your Move
To avoid unnecessary charges, let us know your moving date as soon as possible.
We'll make sure your existing service is cancelled correctly and help you arrange your new service if applicable.
