Vuma Reach Service Suspended: What to Do

Vuma Reach Service Suspended: What to Do

• If your Vuma Reach Fibre service has been suspended, don't worry. Once your payment has been made, your service can usually be restored quickly.

  How Do I Know My Service Has Been Suspended?

  While connected to your Vuma Reach WiFi:

  1. Open a web browser.
  2. Try visiting any website.

  If you're redirected to the Vuma Reach payment page instead of the website you wanted to visit, your service has been suspended due to a missed payment.

  Paying by Debit or Credit Card

  If you normally pay using a debit or credit card, see Updating or Retrying a Vuma Reach Card Payment for step-by-step instructions.

  Paying with EasyPay

  If you prefer to pay using EasyPay:

  1. On the payment page, select EasyPay.
  2. Choose your preferred EasyPay payment option.
  3. You can:
     • Select SMS My EasyPay Number to receive your EasyPay reference by SMS and pay at a participating retailer.
     • Select EasyPay Online to pay online using the EasyPay website.

  Paying with Kazang

  To pay at a Kazang outlet:

  1. Select Kazang on the payment page.
  2. Select SMS My EasyPay Number.
  3. You'll receive an SMS containing your payment reference.
  4. Take the reference to any participating Kazang outlet to complete your payment.

  Paying Online

  You can also pay online.

  1. Select Online Payment.
  2. Enter your email address.
  3. Select Continue.
  4. Follow the secure payment process to complete your payment.

  When Will My Service Be Restored?

  Once your payment has been successfully processed, your Vuma Reach service will usually reconnect within 15 minutes.

  If your payment wasn't successful, simply retry the payment and follow the prompts.

  Avoid Future Interruptions

  To reduce the risk of your service being suspended again:

  • Keep your payment details up to date.
  • Register a debit or credit card for automatic payments if available.
  • Set a reminder if you make manual payments every 30 days.

  For more information, see Vuma Reach Billing Explained.

  Still Need Help?

  If your payment has been successful but your service hasn't reconnected after 15 minutes, please contact Mweb Support for assistance.