Find the Answers to all of your Vuma Reach Fibre questions

• There have been some queries around VUMA Reach Fibre. Read further for answers to the most common questions:
  

• • What is VUMA Reach Fibre?

  • VUMA Reach Fibre is currently being rolled out by VUMA Reach in certain areas across South Africa. Mweb partners with VUMA Reach to connect customers to the Internet once their Fibre infrastructure has been installed into the home.

  • Where is VUMA Reach Fibre available?

  • VUMA Reach Fibre is currently available in selected areas. Complete a coverage check here to find out if your area is covered.

  • How to signup for VUMA Reach?

  • You can sign up with Mweb here. Step 1: Check availability. Step 2: Select your package. Step 3: Complete online signup. Step 4: make secure payment via credit or debit card. Access starts when product goes active, no loss on your end.

  • Can you make payment after signing up?

  • If you do not pay immediately after signing up, you will have a 14-day grace period to make payment via the Mweb website. Step 1: Login in to Mweb here. Step 2: enter your username and password which you received via SMS upon signup. Step 3: click on the “Messages” tab. Step 4: click on "Complete Payment”. Step 5: You will be directed to a secure payment gateway to complete payment.

  • How is VUMA Reach Installed?

  • VUMA Reach installs the Fibre cables in the road outside your home and when you place your first order, VUMA Reach installers will come and install Fibre into your home, as well as a device called an ONT. There are no installation or connection costs and you don’t need a router.

  • How many devices can I connect at once?

  • You can connect up to ten devices.

  • How does activation work?

  • Once the installer has completed your installation, Mweb will activate your service. You will be sent SMS’s and emails to tell you when your product is active.

• How to Change your Vuma Reach WiFi Password on our Website?

  Login to Mweb here.

  Step 1: Enter your username and password which you received via SMS upon signup.

  Step 2: Select the Full Access option and insert the OTP sent to your registered mobile number.

  Step 3: In the My Products block, click on View Products

  Step 4: Click the gear icon next to your Vuma Reach product
  

  * Click the Save button once you have inserted the new password.

  

• How to Change your Vuma Reach WiFi Password using the MWEB App?

  Open the MWEB app and login.

  Step 1: Tap your Vuma Reach product

  Step 2: Tap View More Details

  Step 3: Tap Wifi Details

  Step 4: Tap on View Password
  

  * Click the Save button once you have inserted the new password.