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If you're experiencing slower-than-expected speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your fibre internet speed.

Troubleshooting Fibre Internet Speed Issues

Router Setup

Hardware Setup

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Follow the easy step-by-step set up instructions to set up your TP-Link Deco E4/M4

How to Setup your TP-Link DECO E4/M4

About Fibre

Find out more about the Free-to-use Router

Free-to-use Router

Installation and Activation

Account and Billing

A step-by-step guide on how to Access the Vuma Reach Walled Garden and Update your payment details.

Vuma Reach Walled Garden

How to Change your Vuma Reach WiFi password

Fibre Routers

Follow the easy step-by-step set up instructions to set up your Zyxel EX3301 Fibre Router

How to Setup your Zyxel EX3301 Fibre Router

ADSL

Tune up your Network Performance with our WiFi signal tester

How to Test your Wifi with the Mweb Mobile App

What to do in an Outage

Everything you need to know about Network Status Tool and Outage Notifications

How to get notified about Network Outages

Follow the easy step-by-step set up instructions to set up your TP-Link EC230-G1 Fibre Router

How to Setup your TP-Link EC230-G1 Fibre Router

Tips for staying safely connected when lightning season strikes

What to do in lightning Season?

Order Tracking

Order Timing

Learn more about the timing from placing a fibre order to your internet connection going live

How long does Fibre installation and Router delivery take

Moving Home

Learn more about the steps to follow to move your Mweb Fibre product, if you are moving into a new home

How to move your Mweb Fibre product if you are moving into a new home

Fibre Terminology Crash Course Part 1 - The difference between GPON and Active Ethernet Networks

GPON VS Active Ethernet

Follow our series of short articles on Fibre Terminology and concepts and learn to troubleshoot your Internet problems like a pro.

Fibre Terminology Crash Course

Activation

A step by step guide to help you get your Fibre or LTE connected as quickly as possible.

Need help getting set up?

Follow the easy step-by-step set up instructions to set up your Mweb Wr-7010 Fibre Router

How to Setup your Mweb Wr7010 Fibre Router

The different fibre line speeds explained

With so many benefits and deals there has never been a better time to get fast and reliable Fibre at home. We know the process can seem a little complicated and overwhelming, but don’t worry we’re here to make is as easy as possible. Keep in mind that the process for Vuma Reach, WebConnect and FrogfootAir products is a little different and does not include a router.

About the new Fibre installation process from Order to Activation

About LTE

With all of the new types of connectivity hitting the market, people often ask us what the difference is between Fibre and LTE. Read on to find out more.

Find out More about Fibre and LTE Products from Mweb

Our top self-help solutions you can try if your Internet connection stops working.

Common Internet Connection issues and helpful tips on how to solve them

Step by step instructions of how to test your Fibre, LTE or ADSL line speed.

How to Run a Speedtest from our website

Answers to this and all of your general frustration questions around load shedding and connectivity.

Why is Load Shedding affecting my Internet Connection?

Follow the easy step-by-step set up instructions to set up your Zyxel EMG-3525 Fibre Router

How to Setup your Zyxel EMG-3525 Fibre Router

Tips for staying connected when the power is out

How to Stay Connected during a power outage

Find the Answers to all of your Vuma Reach Fibre questions

Struggling with slow fibre internet or outages? Our troubleshooting guide offers step-by-step solutions to fix connectivity issues, boost speeds, and get your fibre connection back on track quickly and easily.

Fibre Connection Troubleshooting: Resolve Slow Internet and Outages

Usage Management

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Why are my speeds slow?

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Free to use LTE Router

Learn more about the steps and what’s required when signing up for mweb 5g products on the mtn network.

Important Information When You Sign Up For Mweb 5G, Powered By MTN

Follow the easy step-by-step set up instructions to set up your ZTE MC801A 5G Router

How to Setup your ZTE MC801A 5G router

Easily setup usage notification intervals for Capped Data Products

How to Setup Usage Notifications on your Capped LTE, or ADSL service

Learn more about the steps and what’s required when signing up for mweb lte products on the Telkom network.

Important information when you sign up for Mweb LTE, powered by Telkom

Learn more about the steps and what’s required when signing up for mweb lte products on the mtn network.

Important information when you sign up for Mweb LTE, powered by MTN

TP-Link E230-G1

fibre setup

Router Guide

read more to view the list of the different lte routers that can be used when purchasing sim only lte products

LTE Routers that can be used with Sim only LTE products

You might have thought that ADSL was dead and wondering what Pure DSL products are about. Read on for answers to some of the most frequently asked questions.

Pure DSL products explained and compared to ADSL products

Speed

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Follow the easy step-by-step set up instructions to set up your ZTE MF 286C LTE router

Fibre

About Fibre

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Router Setup

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Troubleshooting Fibre Internet Speed Issues

How to Setup your TP-Link DECO E4/M4

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