How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

• The Scan feature in the Mweb app helps customers quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.
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  Step 1 of 7

  Logging into the Mweb App

  • Open the Mweb app on your mobile device. If you don't have it installed yet, [click here]

  • Tap "Login"

  Running a Health Check

  • Tap the "Scan" tool in the bottom right corner.
  • Tap "Start Your Scan" in the Run a Health Check section

  Start Your Scan

  Tap "Start Your Scan" to begin.

  For Best Results

  • Ensure Location Services are enabled: Go to your device settings and turn on location services for the Mweb app.
  • Connect to the Right Network: Make sure your device is connected to the WiFi network you want to scan.
  • Stay Close to the Router: For the best results, stay in one place near the router during the scan.

  Scan in Progress

  • The scan can take up to 2 minutes to complete.
  • Keep the app open and connected to WiFi until the scan is complete.

  Scan Results

  • Once the scan is done, you’ll see your wireless speed test results.
  • Tap "IMPROVE NETWORK HEALTH" to view available improvements.

  Recommendations

  If more steps are needed, follow the steps provided in the app, e.g.

  • Restarting your router
  • Adjusting WiFi settings for better performance
  • Contacting Support if issues persist

• Common Questions

  Quick answers to common questions to help you get the best results.

  • How long does the scan take?

  • The scan can take up to 2 minutes to complete.

  • Do I need to keep the app open during the scan?

  • Yes, keep the app open and connected to WiFi until the scan is complete.

  • Will using the scan slow down my internet?

  • Any slowdown is temporary and will go back to normal after the scan.