Who Does What – FNO vs ISP

• Understanding the Roles Behind Your Fibre Connection

  When it comes to fibre internet, two main players work together to get you connected: the Fibre Network Operator (FNO) and the Internet Service Provider (ISP). Here’s what each one does, and how Mweb makes it better.

• 🪢 FNO (Fibre Network Operator)

  Example: Openserve, Vumatel, Frogfoot

  Your FNO installs and manages the physical fibre infrastructure, the cables, boxes, and ONT (that little device mounted on your wall). Think of them as the landlord of the fibre network in your area.

  They handle:

  • Laying the fibre cables underground or on poles

  • Installing the fibre box inside your home (ONT)

  • Fixing any breaks or faults in the fibre line

  • Scheduling installation or repair visits

• 🌐 ISP (Internet Service Provider)

  Example: Mweb (that’s us)

  We supply the actual internet connection over the FNO’s fibre lines, and we make it simple, reliable, and backed by real support.

  We handle:

  • Connecting your fibre line to the internet

  • Providing your router and setup instructions

  • Giving you access to your Online Account

  • Handling billing, upgrades, and service changes

  • Supporting you with top-tier technical help

• ✅ In a Nutshell: Who Handles What

  Task	FNO	ISP (Mweb)
  Installs fibre cables	✔️	❌
  Installs ONT	✔️	❌
  Provides router & support	❌	✔️
  Internet service & account	❌	✔️
  Fault repair	✔️ (outside)	✔️ (inside/support)

• 🤝 How We Work Together

  We work closely with your FNO to activate and maintain your line. If you have a problem, you only need to contact us, and we’ll coordinate everything behind the scenes so you don’t have to.

  Need help?
  
  👉 Contact Support
  👉 Log into your Online Account