Who Does What – FNO vs ISP

• Who Does What – FNO vs ISP

  When it comes to fibre internet, both the FNO and the ISP play important roles, but they do different things. Here’s a simple guide to help you understand who’s responsible for what.
  

  What Is an FNO?

  FNO stands for Fibre Network Operator. They build, install, and maintain the fibre cables and equipment in your area.

  FNO Responsibilities:

  • Laying and maintaining fibre cables

  • Trenching and installation work outside your home

  • Installing the ONT (Optical Network Terminal) inside your home

  • Fixing any faults on the fibre line

  Examples of FNOs:
  Vumatel, Frogfoot, Openserve, Octotel, Link Africa, and more.

  What Is an ISP?

  ISP stands for Internet Service Provider. That’s the company you choose to get internet access from, like Mweb.

  ISP Responsibilities:

  • Activating and managing your fibre package

  • Supplying and supporting your WiFi router (Excluding Vuma Reach and Webconnect)

  • Handling your account, billing, and service upgrades

  • Providing customer support and logging faults with the FNO

  In a Nutshell

  Task	FNO	ISP (Mweb)
  Installs fibre cables	✅	❌
  Installs ONT	✅	❌
  Provides router & support	❌	✅
  Internet service & account	❌	✅
  Fault repair	✅ (outside)	✅ (inside/support)

  📌 If there's ever an issue, Mweb acts as your contact point; we’ll log and manage the fault with the FNO on your behalf.

  Need help with your connection?
  [Contact Support] | [Troubleshoot Fibre Speed Issues] | [How Fibre Works]