About Fibre

Installation and Activation

Moving Home

Router Setup

Troubleshooting

Fibre

About LTE

Activation

Usage Management

About ADSL

ADSL

About 5G

Connectivity

Fibre Routers

LTE Routers

VoIP Phones

Other Devices

5G Router

Hardware Setup

Check for Outages

What to do in an Outage

How to Get Help

Outages and Troubleshooting

How to Track Your Order

Order Timing

Order Tracking

Login and Account Details

Managing User Profiles

Account Notifications

Billing Information

Returning Hardware

Reconnecting Your Service

Account and Billing

About Mail

Managing Mail Settings

Application Setup

Mail

About Hosting and Domains

Setup and Management

Hosting and Domains

About  VOIP

Setup and Activation

VoIP

Bitdefender

Norton 360

Online Identity Protection

NordVPN

Security Tips

Other

Internet Security

Microsoft 365

Streaming Services

Online Store

More Products

Set up my Router

Check for outages

Track my order

Check my bill

Test my speed

Home - Top Links Section

How to access and use your online Mweb Account

Where to find your settings

Help Videos

WiFi

2.4GHz

5GHz

Internet Speed

Wireless Connection

Home Network

WiFi Frequency

WiFi Range

Streaming

Online Gaming

Smart Home Devices

When setting up your WiFi, you might come across two different WiFi options: 2.4GHz and 5GHz. Here’s what you need to know to choose the best option for your needs.

Understanding the Difference Between 2.4GHz and 5GHz WiFi

The Mweb app helps you easily troubleshoot and resolve network issues right from your mobile device. Follow these steps to get started:

How to Use the Mweb App for Network Troubleshooting

MwebSupport

BillingQueries

FibreSupport

CustomerService

SalesEnquiries

TechnicalSupport

AccountHelp

ContactMweb

MwebComplaints

LiveChatSupport

InternetHelp

MwebEscalations

PhoneSupport

EmailSupport

FibreEnquiries

HelpCentre

MwebAssistance

At Mweb, we make it easy for you to get the help you need. Whether you have a payment query, need help managing your account, troubleshooting a connection, or making changes to your products, we’ve got several ways for you to contact us, fast and hassle-free.

Easy Ways to Contact Us: Sales, Billing & Technical

Reconnect Internet Service

Restore Broadband Connection

Internet Suspension

Non-Payment Reconnection

Internet Payment Options

Credit Card Internet Payment

EFT Payment Verification

Quick Internet Reconnection

Reconnect Broadband

Internet Support

Service Reconnection Guide

We understand that life can get busy and sometimes managing payments can slip between the cracks. Staying connected is essential and, we’re here to guide you through the process of getting your Internet service back online quickly and easily.

How to Reconnect Your Service

improve Wi-Fi signal

boost Wi-Fi

better Wi-Fi speed

fix Wi-Fi issues

Wi-Fi troubleshooting

improve internet speed

router placement tips

Wi-Fi interference

Wi-Fi extender

Wi-Fi coverage

Wi-Fi signal strength

boost internet performance

Having trouble with slow or unreliable Wi-Fi? A weak Wi-Fi signal can disrupt everything from streaming videos to browsing the internet. Here are a few simple steps you can take to improve your Wi-Fi signal and get a more reliable connection.

How to Improve Your Wi-Fi Signal

Slow Internet, Slow Connection, Slow Speeds, Speed Issues, Lagging Internet, Buffering, Slow Loading, Slow Download, Low Bandwidth, High Latency

Why are my speeds slow?

Slow speed

If you're experiencing slower-than-expected speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your fibre internet speed.

Troubleshooting Fibre Internet Speed Issues

Follow the easy step-by-step set up instructions to set up your TP-Link Deco E4/M4

How to Setup your TP-Link DECO E4/M4

Step-by-step instructions of how to set up New Outlook on your Windows Computer

How to Setup New Outlook on a Windows Computer

Find out more about the Free-to-use Router

Free to use LTE Router

About Online Identity Protection Bundle

Step by Step Instructions on How to get started with OIP

Your DigiGuard Identity

Your DigiCare Cyber Warranty

About Your DigiLearn

Free-to-use Router

Learn more about the steps and what’s required when signing up for mweb 5g products on the mtn network.

Important Information When You Sign Up For Mweb 5G, Powered By MTN

Follow the easy step-by-step set up instructions to set up your ZTE MC801A 5G Router

How to Setup your ZTE MC801A 5G router

How to set up your Vilo Mesh System

How to set up your DStv account

Bluetti

Power Station

loadshedding

backup power

About Bluetti Power Stations

Gizzu

About Gizzu Power Stations

A step-by-step guide on how to Access the Vuma Reach Walled Garden and Update your payment details.

Vuma Reach Walled Garden

How to Change your Vuma Reach WiFi password

internet security

Privacy

A step-by-step guide on how to redeem your activation code for your NordVPN product

How to Redeem your NordVPN Product Code

Follow the easy step-by-step set up instructions to set up your Zyxel EX3301 Fibre Router

How to Setup your Zyxel EX3301 Fibre Router

Tune up your Network Performance with our WiFi signal tester

How to Test your Wifi with the Mweb Mobile App

Everything you need to know about Network Status Tool and Outage Notifications

How to get notified about Network Outages

mobile app

order tracking

A quick guided tour of the Order Tracking Screen in the Mweb Mobile App

How to Track your Order with the Mweb Mobile App

product settings

A quick guided tour of the product management features in the Mweb Mobile App

How to Manage your Products with the Mweb Mobile App

BILLING

Invoices

statements

bank

A quick guided tour of the billing features in the Mweb Mobile App

How to Manage your Billing with the Mweb Mobile App

account mana

A quick guided tour of the account management features in the Mweb Mobile App

How to Manage you Account with the Mweb Mobile App

A quick guide to get you up and running with our new Mobile App and explain some of our new security features

How to Login with the Mweb Mobile App

online account

Hosting

overview

Everything you need to know about on how to use your Hosting online account

How to use your Mweb online Account for your Hosting product

Website

sitebuilder

mweb sitebuilder

web hostin

Step by step instructions of how to create, build and publish your own website

Build and manage your website with Mweb sitebuilder

backup website

back

restore

disaster rec

Everything you need to know on how to download and restore your website using JetBackup5

The Complete Guide to JetBackup 5

Hello, how can we help you?

Connectivity

Hardware Setup

Outages and Troubleshooting

Order Tracking

Account and Billing

Mail

Hosting and Domains

VoIP

Internet Security

More Products

Browse our video tutorials

How to access and use your online Mweb Account

Where to find your settings

What's Trending

View more articles

Understanding the Difference Between 2.4GHz and 5GHz WiFi

How to Use the Mweb App for Network Troubleshooting

Easy Ways to Contact Us: Sales, Billing & Technical

Products

Other

Support

Customers

Contact Us