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Reconnecting Your Service

Quickly learn how to upload documents to Mweb using the Mweb App or Live Chat, from any PC or mobile device.

How to Upload Documents to Mweb

A quick guided tour of the billing features in the Mweb Mobile App

How to Manage your Billing with the Mweb Mobile App

Follow this quick guide to update your banking details.

How to update your banking details

A quick overview of our billing rules and processes.

Mweb Billing Explained

Now you can pay the outstanding balance on your account in a few easy steps 

How to pay Your Arrears Balance

An easy guide to finding and downloading your statements and invoices.

How to download your monthly statement

About Fibre

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VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

Understanding VoIP Minute Allocation

Mweb Live Chat

Instant Mweb Support

How to Chat With Mweb Support

Chat with Mweb

Mweb's live chat support is a quick and convenient way to resolve your queries, whether they are related to technical issues, billing, or sales.

Reconnect Internet Service

Restore Broadband Connection

Internet Suspension

Non-Payment Reconnection

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Credit Card Internet Payment

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Quick Internet Reconnection

Reconnect Broadband

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Service Reconnection Guide

We understand that life can get busy and sometimes managing payments can slip between the cracks. Staying connected is essential and, we’re here to guide you through the process of getting your Internet service back online quickly and easily.

How to Reconnect Your Service

Find out more about the Free-to-use Router

A step-by-step guide on how to Access the Vuma Reach Walled Garden and Update your payment details.

Vuma Reach Walled Garden

mobile app

BILLING

Invoices

statements

bank

account mana

A quick guided tour of the account management features in the Mweb Mobile App

How to Manage your Account with the Mweb Mobile App

A quick guide to help you log in to the Mweb Mobile App, with tips on using its key features securely and efficiently.

How to Login With the Mweb Mobile App

Easily setup usage notification intervals for Capped Data Products

How to Setup Usage Notifications on your Capped LTE, or ADSL service

update banking details

Easily setup usage notification intervals for your Mweb VoIP Service

How to Setup VoIP Usage Notifications

Mweb offers a  range of products and services besides Internet Connectivity.
Here’s how to find your way around the products page and manage everything with a few simple clicks:

How to find your settings for any Mweb product

Some common reasons why customers do not receive OTP messages and how to resolve them.

What to check if you're not receiving your One Time PIN

Add contact

Add user profile

A guide to adding additional User Profiles to your Mweb account

How to add user profiles

A guide to understanding user profiles and managing access to your Mweb account.

Understanding User Profiles and Account Security

How to create and manage additional user profiles on your Mweb account.

How to manage user profiles on your Mweb Account

How to access and use your online account to manage your Mweb products

Follow this guide to change your address or contact details on your Mweb Account.

How to update your account details

Recover your password, faster than you can say 'One time PIN', with this easy guide.

How to retrieve your Account Password

A step-by-step guide to changing your master account password

How to Change your Master Account Password

One Time PIN Registration instructions and Frequently Asked Questions

How to Register Your Mobile Number for One Time PIN (OTP)

How to login to the Mweb self service portal, from your web browser in just a few easy steps.

How to log Into Your Mweb Account on our Website

Passwords explained

master account

service username

passwords

A quick explanation of the different types of usernames and passwords you will need as an Mweb customer and how to access and manage them.

Understanding your different Mweb  passwords

Billing Information

Billing Information

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How to Upload Documents to Mweb

Understanding VoIP Minute Allocation

How to Chat With Mweb Support

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