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Help Videos

Step by step instructions of how to set up your Mweb mailbox on your Android Phone using Outlook

How to Set Up Your Mweb Email on the Outlook App for Android

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

How to Set Up the ZTE H3601P WiFi 6 Router

switch to Mweb

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reliable internet

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switch Fibre provider

Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

VoIP minutes

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Mweb VoIP

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online account

Mweb call services

VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

Understanding VoIP Minute Allocation

This guide will walk you through the steps to extract message headers from various email programs.

How to Provide Message Headers When Reporting Spam

Mweb Live Chat

Instant Mweb Support

How to Chat With Mweb Support

Chat with Mweb

Mweb's live chat support is a quick and convenient way to resolve your queries, whether they are related to technical issues, billing, or sales.

Easy steps to Allow or Restrict the Downloading of Junk Folder Messages to Your Email Client.

How to Allow or Restrict the Downloading of the Junk Folder Messages to Your Email Client

Everything you need to know on how to download and restore your website using cPanel Backups

cPanel Backups

Mweb App

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The Scan feature in the Mweb app helps to quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.

How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

Follow these easy instructions to configure your Mweb VoIP service using Zoiper on an Android device.

How to Set Up Zoiper for Mweb VoIP (Android)

Zoiper setup

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VoIP setup guide

Zoiper Mweb

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Follow these easy instructions to configure your Mweb VoIP service using Zoiper on an Apple device.

How to Set Up Zoiper for Mweb VoIP on an Apple device

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improve WiFi signal

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Smart home WiFi

If you’ve ever had trouble with weak or spotty WiFi in certain areas of your home, you’re not alone. WiFi signals can struggle to reach every corner of your house, especially if you have multiple floors, thick walls, or a large property. That’s where Mesh WiFi comes in.

What is Mesh WiFi?

WiFi

2.4GHz

5GHz

Internet Speed

Wireless Connection

WiFi Frequency

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Streaming

Online Gaming

Smart Home Devices

When setting up your WiFi, you might come across two different WiFi options: 2.4GHz and 5GHz. Here’s what you need to know to choose the best option for your needs.

Understanding the Difference Between 2.4GHz and 5GHz WiFi

If you have ordered a service with a sim card, such as LTE or 5G, you are legally required to complete RICA to register the sim card on your name before the service can be activated.

How to complete RICA for your LTE or 5G service

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At Mweb, we make it easy for you to get the help you need. Whether you have a payment query, need help managing your account, troubleshooting a connection, or making changes to your products, we’ve got several ways for you to contact us, fast and hassle-free.

Easy Ways to Contact Us

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We understand that life can get busy and sometimes managing payments can slip between the cracks. Staying connected is essential and, we’re here to guide you through the process of getting your Internet service back online quickly and easily.

How to Reconnect Your Service

improve internet speed

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WiFi signal strength

Having trouble with slow or unreliable WiFi? A weak WiFi signal can disrupt everything from streaming videos to browsing the internet. Here are a few simple steps you can take to improve your WiFi signal and get a more reliable connection.

How to Improve Your WiFi Signal

Slow Internet, Slow Connection, Slow Speeds, Speed Issues, Lagging Internet, Buffering, Slow Loading, Slow Download, Low Bandwidth, High Latency

Why are my speeds slow?

Slow speed

If you're experiencing slower-than-expected speeds with your Fibre internet connection, several factors could be affecting your connection. This help article provides step-by-step troubleshooting methods to identify and resolve common issues that may impact your fibre internet speed.

Troubleshooting Fibre Internet Speed Issues

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